Ginger Poole
Product Designer

Telling the Customer's Data Story

Data Transparency could Help Customers Choose a Plan

I'm curious... If data helps businesses make decisions, couldn't it do the same for our customers?

As I began studying data visualization I became aware of its powerful use in business but wondered about its effectiveness in a B2C world. I decided to try a greenfield project.

I began conceptualizing:

  • Target audience: Family with current health insurance that needs to choose a plan for next year.

  • Business challenge: Help the customer find an affordable plan that meets the needs of customer, employer, and the business based on last year's health care spending.

  • Team: After the wireframe stage, a visual designer/ writer came alongside to help expand the vision.

Scrollytelling as Inspiration
Instead of cars...what if these were claims?

Instead of cars...what if these were claims?

I was inspired by this interactive graphic in Bloomberg

US Addicted to SUVs

Source: Bloomberg

Scrolling slices and dices a bubble chart every-which-way to show American auto sales trends and the continued rise of the ever expansive SUV.

Scroll the laptop image below
Scroll within the laptop image to see static scrollytelling wireframe.

Scroll within the laptop image to see static scrollytelling wireframe.

Wireframes

For each section of this display, the customer can see their data from the year. They can see the family's claims, prescriptions, incentives, providers and account activity in a summarized, easy-to-read interactive & animated data visualization.

Strategy

The strategy is to show the VALUE of their plan. The plan recommendation is based on personalized data from last year.

The system gives a suggestion of the best plan to purchase, but a cost estimate of health expenses for next year! This is something no one in the industry has implemented.

Scroll the laptop image below
Scroll the laptop to view the color scrollytelling version.

Scroll the laptop to view the color scrollytelling version.

UI Design

Expanding the vision and the team:

Adding a visual designer, we expanded the vision to include a Benefit Score.

Final step:

  • Using brand color, visual design was applied and the score concept was incorporated throughout.

  • This final version was showcased with management.

  • The concept was ultimately deemed too complex to invest in at this time.

I want to influence the "what's next" decision with the visual and interactive display of data.

I found an interest in animated and interactive data visualization, but I discovered that I really enjoy focusing on communicating a story. I look forward to doing more of this type of work in the future.